FAQs

Account

How do I register an account at Slots Capital?

On the website, click on the yellow 'PLAY NOW' button. Underneath the login form, you'll find the registration button. Click on it, proceed by filling out the requested information, and then you should be all set! Welcome to the Slots Capital Community!

I have already signed up at Slots Capital, but I forgot my username and/or password.

Click on the 'PLAY NOW' button as if you'd want to login to the casino lobby. In the login form, you should find the 'Forgot Password' option. Enter your registered email address and follow the steps sent via email.

Alternatively, contact our customer support team, and they will be happy to assist you. For security purposes, you will have to confirm certain information to make sure you are indeed the account holder.

I tried registering an account, which I had never done before, but it says I already have one.

If you have never registered an account with us before, please contact us immediately through live chat. We are happy to assist you and solve your case.

How do I verify my email address? 

When you register an account at Slots Capital Casino, you'll receive an email asking you to verify your email address by clicking on the link within. This email is sent to ensure that the provided email address is valid and that we can reach you there. 

How do I update personal information?

You can update your information by clicking the Profile tab in the cashier section. Note that if you update your data, we may ask for updated proof to verify the given information when it comes to a withdrawal.

I don't receive (promotion) emails from the casino. What can I do?

Please check your junk folder. Some providers sort emails as spam. If this has happened, you can easily solve this by adding our email addresses (This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it.) to your safe list. 

How can I close my account?

In the situation where you wish your account to be closed, you can either contact our support team stating the reason for the closure or close it on your own. To close the account on your own, please head to the cashier section and click on the support tab. Under the responsible gaming section, you'll find a link for the player self-exclusion. Follow the steps in the link to close your account. 

Promotions

Is there a no-deposit welcome bonus?

Yes! We welcome new players with a lucky $15 free cash bonus!

How do I activate a promotion?

To activate a promotion, you must claim it BEFORE making a deposit. To claim your bonus, simply click the 'claim' icon found in the cashier. The promotion will instantly be added to your account, unlike other casinos, which make you wait up to 24 hours for your bonus.

What is a playthrough?

Playthrough is another word for wagering requirements, often also referred to as rollover. It describes the number of times the bonus amount has to be rolled over on the slots before the funds are withdrawable. For example, if you have a $10 free bonus with a playthrough of 30x, it means you'd have to wager $300 on the slots to unlock your funds for a withdrawal. 

How do I know how much playthrough I have completed?

If you click on the History tab in your cashier, you'll get an overview of your money flow. Under the tabs 'Reversals,' you'll find all completed bonuses, and on 'Wagers,' you will find the progress of the active promotion on your account. 

What's the Max Bet amount with an active bonus?

With an active bonus, the maximum bet per spin or wager allowed is at $10 (or equivalent if using another currency).

Can I play with multiple bonuses?

You may play with only one bonus at a time on your account.

Why do certain table limits change when I claim a bonus?

Certain table limits change once you have received a bonus. These limits are adjusted to prevent promotional abuse, allowing us to offer more lucrative promotions to our players.

When will they return to the regular limits?

The table limits will return to normal once you have initiated a successful withdrawal or your real money balance has less than one credit remaining, whichever comes first.

What are COMP points?

The COMP points are part of our unique loyalty program for existing players. Basically, it's free money that you accumulate during your casino sessions.

How do I accumulate COMP points?

You collect COMP points by playing the games in the Casino. For each $1 wager at the Slots Capital Casino, every player gets 1 COMP point for absolutely free. 1000 COMP points equal $1. These COMP points can be converted to real money bonuses with a one-time playthrough. And that's not all. The higher your VIP level is, the faster you accumulate COMP points.

How do I redeem my COMP points? 

Once you accumulated enough COMP points, you can convert your COMP points by clicking the deposit tab in your cashier. Search 'COMP POINTS' in the deposit methods and convert the COMPs to free cash. 

Can I get a cashback bonus at Slots Capital?

Yes, we offer all our players a weekly cashback each Monday to start the week right off. 

How does the cashback bonus work?

The Cashback is based on the difference between your deposits minus withdrawals from the previous weekend (Saturday & Sunday, to be precise). You can claim the cashback from your cashier.

Where do I find all available promotions? 

Once logged into your account, navigate to the cashier and click on the promotions tab. There, you'll find them all. Also, keep an eye on your mailbox, we may send some promos that way. From time to time, you might also find nice surprises in Lotty's Adventures.

How does a Match bonus work? 

A match bonus will give you funds or spins for your deposit and will tie the bonus to it.

Let's say you redeem a 150% bonus on top of a $30 deposit. That means you'll get $45 extra money back on top of your deposit. It will leave you with a total cash of $15 to play at Slots Capital. 

How does a free bonus work?

A free bonus may be granted to enhance your experience in the casino. Free bonuses can come as free cash or free spins. A free bonus may be granted occasionally, and you can redeem it. Enjoy it; it's on the house.

What are free spins?

Free spins do work like free cash bonuses, only that they are attached to a specific game. 

Is there a VIP program?

Yes, of course! Slots Capital VIP players profit from special bonuses, higher comp point rates, and many more. A dedicated VIP host is assisting the elite of the Slots Capital players with all their questions. Sign up and become a member of a fantastic community with beautiful slots, and after some time, you may find yourself in the inner circle of VIPs!

How do I remove a bonus from my account?

Once you have activated the bonus by making a deposit, it cannot be removed from your account. However, if you have not yet deposited, you may unclaim the promotion by clicking on the active promotion name (which appears at the top right of the cashier) and then clicking 'Unclaim.'

Why can't I redeem a promotion?

When your account is registered from one of the following countries, unfortunately, bonuses will not be available: Albania, Armenia, Bosnia and Herzegovina, Brazil, Bulgaria, India, Latvia, Lithuania, Macedonia, Mauritius, Montenegro, Portugal, Poland, Serbia, Slovakia, Slovenia, Turkey, Ukraine and United Kingdom.

Deposits

How do I make a deposit?

If you wish to make a deposit, click on the 'Cashier' button in the casino. You have several deposit methods to choose from. You can find more detailed descriptions of the available payment methods on our cashier page.

What is the minimum amount of casino chips I need to deposit to play?

In order to play for real money at our casino, you must make a minimum deposit of $25 in casino chips.

What deposit methods do I have available?

Players can generally initiate their deposit with credit cards, cryptocurrencies, EFT, or Cash to Code. However, based on your location, you'll see what is available for you in the deposit section. 

Which credit cards can I use for deposits?

Here at Slots Capital, we do accept credit card deposits with Visa, MasterCard, American Express, or Discover

Which cryptocurrencies can I use for deposits?

Bitcoin, Bitcoin Lightning, BitcoinCash, and Litecoin are available to our players. 

How do I deposit using easy steps with crypto? 

1. Log into your gaming account and open up the deposit section.

2. Then, you click on the desired option, where you enter the required information.

3. Copy the given Crypto address and then navigate to your e-wallet.

4. Complete the transaction from there by pasting the copied crypto address and entering the details.

5. Send the transaction, and that's it. 

What should I do if my deposit doesn't reflect in my Casino account?

For situations like this, we'd suggest doing the following: Log into your bank/e-wallet account and double-check if the money has been deducted. If yes, then please reach out to our customer support team and they will be happy to check in detail for that case.

For cryptocurrency deposits, please bear in mind that it might take up to 120 minutes for the funds to show up in your gaming account.  

Are there fees for making deposits?

No, we don't charge you any fees for making your deposits at Slots Capital Casino.

Withdrawals

How do I make a withdrawal?

To withdraw your winnings, go to the 'withdrawal' section in your cashier. If you have used a bonus, please remember, that only once you have met the wagering terms and conditions of your specified bonus, you may request a payout.

What withdrawal methods do I have available?

Players from around the world can cash out their winnings with a bank wire transfer. Based on your location you'll see alternative withdrawal options like Bitcoin or checks in your cashier section.

Is there anything I need to do before I can submit a withdrawal? 

Before submitting a withdrawal, we ask you to verify your account by providing proof that you are the truthful accound holder. In our banking section, you will find detailed information on the required proof. Of course, you can always ask the customer support team, too. 

Why do you need my documents to verify my information?

We want to ensure that the winnings reach the rightful owner. This is also a security measure to confirm that the person behind the account is who the user claims to be. Your data will be used strictly only for verification purposes and will be kept confidential and safe.

Why is my withdrawal still pending?

When you request a withdrawal for 24 hours, you have the option to reverse the transaction back to your gaming account. With a 'flush,' you remove the 24-hour period, meaning the transaction stays reserved for the cashout and cannot be credited back to the gaming account. When the funds are still available and not reversed, the payout will be processed at high speed as fast as possible. 

Can I withdraw my bonus? 

Before you can cash out your well-deserved funds generated with an active bonus, you have to complete the playthrough attached to the bonus. After the bonus is cleared, you are ready to request your withdrawal. 

What are the fees for withdrawing funds?

For the withdrawal methods, bank wire transfer and check transfer fees are applied when withdrawing funds.

• Bankwire: $60

• Check: $30

If you wish to receive the full amount of your account balance, we suggest checking out the alternative withdrawal methods where no fees are applied, which are available to you. 

Cashier

Are my transactions secure?

Absolutely! Our system utilizes 128-bit SSL Digital Encryption to ensure the security of all your transactions. This technology is the same as that used by all major financial institutions to date.

Is using a Credit Card safe?

Rest assured, your credit card transaction will be completely secure. As mentioned above, we are using a 128-bit SSL Digital Encryption to maintain a high-security layer.

Where do I see my deposits and withdrawals?

To see your history of deposits and withdrawals, log into your account and go to the cashier. Click on the top tab 'History'. From there, you can filter what you want to see by clicking on the dedicated tab at the top of the table shown. 

Slots

What kind of games are available?

We serve every player's desire. Whether that may be playing Slots, Instant Bingo, Scratch Cards, Table Games like Blackjack, Craps, Pay Gow, Keno, or Roulette, and last but not least, we offer Video Poker here at Slots Capital.

How is the outcome of games generated?

We use a very sophisticated Random Number Generator (RNG) to create a randomized outcome for each game. The odds for both real money and fun mode games are created with this random number generator. In all card-based games, like Blackjack and Baccarat, the deck/s of cards are shuffled prior to each hand being dealt.

What Software provider does the Casino offer?

Our casino lobby is filled with fantastic slots powered by Rival, Saucify, Dragon Gaming, Qora, Arrow's Edge and Betsoft.

Can I play tournaments?

Yes, from time to time, we have exciting tournaments on offer.

How can I play tournaments?

As soon as we do have a tournament in the starting pits, you'll be informed. Keep an eye open on your email inbox or on our promotion page where these would be featured. 

What is the Autospin function doing?

The auto-spin function at the slots allows you to sit back whilst enjoying and watching the reels spin. You can select how many spins you want to relax and then you don't have to worry about the reels stopping to spin until the last automated spin is spun.

What is the difference between a Jackpot and a progressive Jackpot?

A game-set jackpot is fixed to a certain maximum amount and will not increase.

A progressive jackpot is increasing with each spin in the game where no jackpot is triggered. Once it is triggered, it goes back to the default amount and then increases again with each spin until triggered again.

Support

What are the support team's operating hours?

Help knows no limit and time. We are here for your questions 24/7!

How can I contact support?

You can contact our support in numerous ways. If you wish to view all our support options, please visit the support contact page. Enjoy playing the best Online Slots at Slots Capital!

Technical

What happens if I suddenly get disconnected from the Internet while I'm placing a bet?

If you suddenly are disconnected from the Internet while placing a bet, our system will take note of this. When you reconnect to the casino you will find yourself at the same spot you left off on.

Does the casino have an app?

Slots Capital is available as computer software. However, for the best experience wherever you are, we recommend spinning the reels in the instant version of Slots Capital in your browser. Players can play the mobile version in their mobile browser anytime.

Can I play at your Casino if I have a Mac computer?

You can enjoy the casino slots on any device of your desire. Please head to our instant-play Casino version for the best experience.

Responsible Gaming

Responsible Gaming tips

When playing in the Casino has become more than just a fun activity, it is time to take action. Here are some tips how to maintain a healthy relation to the casino games:

• Set a budget

• Talk to someone about it

• Reflect on the situation and your feelings towards gaming

• Considering taking a break

You can find more information on our responsible gaming page.